Advertising payments and refund requests
This guidance concerns purchases of advertising on Velvet Society. It does not govern payments or arrangements between visitors and advertisers.
Prepaid, fixed-term advertising
Advertising terms are prepaid and fixed-term. They do not renew automatically. Check the selected product, profile, duration, and total before you confirm a purchase.
The checkout shows the amount payable in GBP. Read that offer and the applicable terms before paying; this page does not set a separate price or extend an advertising term.
Pay and check the result
Review the order
Make sure the order describes the advertising you intend to buy and the correct profile.
Use the hosted checkout
Enter payment details only through the payment provider’s checkout reached from the site. Do not send card details or banking credentials to support.
Wait for verified confirmation
Returning from checkout does not by itself prove payment. Check your order status. If it remains pending or is unclear, seek help before making another payment.
What a purchase does not promise
- Payment does not bypass account restrictions, profile requirements, or moderation.
- Spotlight can result in an available slot or a queue place in the applicable pool, not necessarily immediate display.
- Advertising does not promise enquiries, bookings, income, or a particular business result.
Payment problems, refunds, and remedies
Report suspected duplicate charges, an incorrect order, or advertising that was not supplied as agreed. Each request needs review of the payment, the offer, and what was supplied. This guidance does not promise a refund in advance.
Nothing in this guidance excludes statutory rights that apply to you or remedies due for a confirmed platform fault. Depending on the facts and applicable rights, a remedy may include correction, provision of the agreed advertising, or an appropriate refund.
Stopping use, requesting account deletion, or a moderation decision does not itself decide a refund request. Applicable rights and the circumstances still need review. No automatic refund or specific processing time is promised here.
Ask for a payment review
Identify the purchase
Keep the order reference, payment date, amount, and a short description of the problem. Remove unrelated personal information from any evidence.
Use the help route
Use /dashboard/support when signed in. If you cannot sign in, use /contact. Never include passwords, recovery codes, full card details, or identity documents.
Keep the review separate from another purchase
Do not assume a new payment resolves an earlier one. If you suspect an unauthorised payment, also contact your bank or provider through its official channel.